POLICY
Please contact us for a precise shipping date at infosidesignjewelry@gmail.com particularly if you have a strict shipping deadline.
All prices are set in Canadian dollars.All pieces are handcrafted and made to order. This process usually takes 1-2 business days upon receiving an order,. We will notify you if your order is delayed.
Orders are shipped by Canada Post.
Orders with shipping upgrades will receive a tracking number. The tracking number will be sent via email once the order has been shipped.
We have no control over the postal service and therefore cannot guarantee arrival dates or give credit for delays in shipping. If you have a strict shipping deadline, please contact us at infosidesignjewelry@gmail.com
Shipping within Canada
Regular and standard Shipping (5 to 6 business days) : $9.99
Expedited Shipping (1-3 business days): $9.99 - $15.00
Shipping to the United States
Regular and Standard Shipping (tracking number not provided, 5-10 business days) : $9.99
Expedited Shipping (4-5 business days): $20.00
Express Shipping (2-3 business days): $30.00
Si Designs is not responsible for any additional import, customs and sales taxes that may be added separately in accordance with your state.
Shipping to the rest of the world
Regular Parcel: $20.00
Xpresspost International service: $45.00
Si Designs is not responsible for any additional import, customs and sales taxes that may be added separately in accordance with your country's specific requirements.
RETURN POLICY
If you are unsatisfied with an item purchased online, we will be happy to direct you on how to exchange your purchase within 7 days of receiving your order. Due to the nature of our products we do not issue refunds. We only issue exchanges or credit note. If a product arrives damaged we will provide a replacement. Please email infosidesignjewelry@gmail.com for more information.
The item must be shipped back in its original packaging at the expense of the sender.
If you received a wrong or defective item, contact us immediately at infosidesignjewelry@gmail.com. Please include your order number and note the error or specific defects.